{"id":9,"date":"2026-09-17T15:08:40","date_gmt":"2026-09-17T15:08:40","guid":{"rendered":"https:\/\/risen.fashion\/?page_id=9"},"modified":"2026-09-17T15:08:40","modified_gmt":"2026-09-17T15:08:40","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/risen.fashion\/en\/politique-de-retour\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p>Every RISEN bag is chosen with care, and we want yours to accompany you for a long time. If your order does not meet your expectations, this policy explains how to proceed.<\/p>\n<h2>Return window<\/h2>\n<p>You have <strong>14 days<\/strong> from the receipt of your order to request a return. After this period, we unfortunately cannot accept the return.<\/p>\n<h2>Conditions for acceptance<\/h2>\n<p>To be accepted, the item must:<\/p>\n<ul>\n<li>not have been worn or used;<\/li>\n<li>be in its original condition, with its tags and protection;<\/li>\n<li>be returned in its original packaging;<\/li>\n<li>be accompanied by proof of purchase.<\/li>\n<\/ul>\n<p>An item damaged through use, soiled or returned incomplete may be refused.<\/p>\n<h2>How to make a return<\/h2>\n<ol>\n<li>Write to <a href=\"mailto:contact@risen.fashion\">contact@risen.fashion<\/a> indicating your order number and the reason for the return.<\/li>\n<li>We confirm acceptance of the return and the shipping address.<\/li>\n<li>You send the item back to us in a tracked and well-protected shipment.<\/li>\n<\/ol>\n<h2>Return costs<\/h2>\n<p>Return shipping costs are the customer's responsibility, except in the event of an error on our part or a defective product (see below). We recommend a tracked shipment, as we cannot be held responsible for a parcel lost during the return.<\/p>\n<h2>Refund<\/h2>\n<p>Upon receipt and inspection of the item, we issue the refund to the original payment method within 5 to 10 business days. The amount refunded corresponds to the price of the product; the original shipping fees are not refunded, except in the event of an error or defect.<\/p>\n<h2>Colour exchanges<\/h2>\n<p>Would you like another colour from the DIVINE collection (camel, black, powder blue or deep green)? Write to us: we will let you know how to proceed depending on availability.<\/p>\n<h2>Defective product or order error<\/h2>\n<p>If you receive a damaged, defective or incorrect item, contact us within 7 days of receipt with photos. We will then cover the return costs and proceed with the replacement or a full refund.<\/p>\n<h2>Orders outside Canada<\/h2>\n<p>Orders destined for Senegal, Cameroon and elsewhere in Africa are handled directly by our team on WhatsApp at <strong>+1 581 216 0425<\/strong>. The return terms for these orders are agreed on a case-by-case basis with the team.<\/p>\n<p><em>Last updated: September 2026.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Chaque sac RISEN est choisi avec soin, et nous voulons que le v\u00f4tre vous accompagne longtemps. Si votre commande ne r\u00e9pond pas \u00e0 vos attentes, cette politique vous explique comment proc\u00e9der. D\u00e9lai de retour Vous disposez de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour demander un retour. Pass\u00e9 ce d\u00e9lai, nous [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et de remboursement - RISEN<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et de remboursement - RISEN\" \/>\n<meta property=\"og:description\" content=\"Chaque sac RISEN est choisi avec soin, et nous voulons que le v\u00f4tre vous accompagne longtemps. Si votre commande ne r\u00e9pond pas \u00e0 vos attentes, cette politique vous explique comment proc\u00e9der. D\u00e9lai de retour Vous disposez de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour demander un retour. 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